Privacy Policy

Effective Date: May 27, 2026
Operated by: Infinity Roofing & Restoration
Contact: Spencer@infinityroofing-nc.com | (704) 270-5668 | Shelby, NC

1. Information We Collect

When you submit a form on this website, we collect:

• Full name
• Phone number
• ZIP code
• Roofing service request type
• Optional description of your situation
• TrustedForm certificate (consent verification record)
• IP address, browser type, and approximate location for fraud prevention

We do not collect Social Security numbers, financial account information, or other sensitive personal data through this site.

2. How We Use Your Information

We use your information solely to:

• Contact you about the roofing service you requested
• Schedule an inspection or estimate
• Discuss insurance claims if applicable
• Provide a quote or proposal

We do not sell, rent, or trade your information to third parties for marketing purposes.

3. Who Receives Your Information

Your information is shared with:

• Infinity Roofing & Restoration (the roofing contractor responding to your request)
• The lead-generation service operator who manages our digital ad campaigns
• Call tracking and form-verification services (CallRail, TrustedForm) for compliance documentation only
• Government or legal authorities when required by law

4. Communication Methods & Consent

By submitting the form, you consent to be contacted at the phone number provided via:

• Standard phone calls
• SMS text messages
• Automated technology, including AI voice and prerecorded messages

You may revoke this consent at any time by:

• Replying STOP to any text message
• Telling our representative on a call: "Please remove me from your list"
• Emailing Spencer@infinityroofing-nc.com with subject line "Remove"

Once you revoke consent, we will remove your number from our active contact lists within 10 business days and will not contact you for marketing purposes again.

5. Calling Hours

Per North Carolina G.S. § 75-100, we only contact you between 8:00 AM and 9:00 PM Eastern Time.

6. Do Not Call

We honor the federal and North Carolina state "Do Not Call" registries. If your number is registered and you have not given us prior express written consent (such as by submitting our form), we will not contact you.

7. Data Retention

• Active lead data: retained for the duration of our service relationship plus 2 years
• Consent records (TrustedForm certificates): retained for 5 years for legal compliance
• Do Not Call list entries: retained indefinitely to ensure we never re-contact you

8. Your Rights

You have the right to:

• Request a copy of the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

Submit any request to Spencer@infinityroofing-nc.com.

9. Security

We use industry-standard security practices to protect your information, including encrypted form transmission (HTTPS) and limited employee access on a need-to-know basis. No system is 100% secure; we will notify affected individuals in the event of a data breach as required by applicable law.

10. Children

This site is not directed to children under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it.

11. Changes to This Policy

We may update this policy from time to time. The "Effective Date" at the top reflects the most recent revision. Material changes will be posted prominently on this site.

12. Contact

Infinity Roofing & Restoration
607 N Lafayette St
Shelby, NC 28150
Email: Spencer@infinityroofing-nc.com
Phone: (704) 270-5668